The customer has the right to withdraw from the contract, without indicating the reasons, within 14 days, without any penalty, in accordance with the legal provisions in force, pursuant to art. 57 of Legislative Decree 206/2005 starting from the date of receipt of the products.
In the case of multiple purchases made by the buyer with a single order and delivered separately, the 14 day period starts from the date of receipt of the last product.
To exercise the right of withdrawal, it is necessary to inform Solart Italia, Res. Andromeda 141, Milano 2 (MI) ITALY, of the decision to withdraw from this contract via any explicit declaration to michele@solartitalia.com
Following withdrawal from this contract, Solart Italia will refund all payments made by the buyer without undue delay and in any case no later than 14 days, from the day on which Solart Italia is informed by the customer of the decision to exercise the right of withdrawal.
These refunds will be made using the same payment instrument used by the customer during the purchase, unless otherwise agreed.
The customer is required to return or deliver the products without undue delay and in any case within 14 days from the day on which he communicated his desire to withdraw from the sales contract.
Customers are informed that any customs duties and import taxes are the responsibility of the customer. The relevant amount is to be paid to the courier according to the methods that will be indicated by the courier itself.
If customs duties/charges are found, the package will NOT be accepted and will be rejected (blocked at customs or sent back with any additional costs always borne by the sender).
The Products must be returned:-
correctly packaged in their original packaging, not ruined, damaged or dirty and equipped with all accessories, instructions for use and documentation;
- equipped with the transport document (present in the original packaging), so as to allow Solart Italia to identify the customer (Order number, name, surname and address);
- without obvious signs of use, other than those compatible with carrying out a normal test of the article (they must not show traces of prolonged use or in any case exceeding the time necessary for a test and must not be in such a state as not to allow resale).
If the returned product does not comply with the provisions of the previous paragraph, the withdrawal will not be effective.
SOLART ITALY
Res. Andromeda 141, Milan 2 MI
ITALY
Within 7 working days of receiving the goods, the amount will be credited back with the same payment method used at the time of purchase if possible (Credit Card on the website, PayPal).
